Question

A requisition is received in the laboratory for a STAT blood specimen from an inpatient who has been in the hospital for a few days. After carefully checking the patient’s ID, the phlebotomist tells the patient there is an order for blood work to be done immediately. The patient says all phlebotomists are vampires and does not want to see any of them ever again. He complains that everyone is poking him somewhere with something, and he says that he is tired of it. How do you handle this situation?

Answer 1

When facing a patient who has a fear of phlebotomists, it's important to handle the situation with empathy and professionalism. Gain the patient's trust by addressing their fears and concerns, explaining the blood collection process, and offering alternative solutions such as involving another healthcare professional. It is crucial to be patient, understanding, and compassionate towards the patient's anxieties.

Step-by-step explanation:

In situations like these, it is important for the phlebotomist to handle the patient's concerns with empathy and professionalism. It may be helpful to explain to the patient that phlebotomists are trained professionals who follow strict guidelines to ensure patient safety and accurate testing. Assure the patient that their experience will be different and that their concerns will be taken into consideration.

Try to gain the patient's trust by answering any questions they may have and addressing their fears. For example, you can explain the process of drawing blood and how it is done with minimal discomfort. Additionally, you can offer to involve another healthcare professional, such as a nurse, to perform the blood draw if the patient feels more comfortable.

Overall, it is crucial to be patient, understanding, and compassionate towards the patient's fears and anxieties and provide reassurance during the blood collection process.