Final answer:
Customer service and professional sales are not the same; customer service is about support after a sale, while professional sales focus on generating transactions. Both are key parts of a business's customer relationship, but serve different purposes.
Step-by-step explanation:
The statement "Customer service is the same as professional sales." is false. Customer service refers to the assistance and advice provided by a company to those people who buy or use its products or services. Professional sales, on the other hand, involve activities related to selling or the number of goods or services sold in a given time period. While both are important aspects of a business's relationship with its customers, they serve different functions. Customer service focuses on the support and satisfaction of the customer after a purchase has been made, whereas professional sales are about generating transactions and revenue by encouraging purchases of products or services.
If you think of your manager as your most important internal customer, you'll want to offer exceptional customer service in the workplace. This mindset can lead to positive feedback, opportunity creation, and increased job satisfaction due to exhibiting a professional and resourceful attitude.