Question

The caller tells you they were completing an

application when their phone died. Now they are
calling back and you see that their application is
"In Progress". What do you do? Select all that
apply
A) If an ACN exists, you have to re-launch
INTACT, select cancel within INTACT and
launch a new application
B) Start another application so you get the
credit and the other person who started
the enrollment gets in trouble for having
an "In Progress" application.
C) Just open the application and continue
where it left off
D) If no ACN exists, you can delete the
application

Answer 1

If a caller's incomplete application is still "In Progress", you can re-launch INTACT with an ACN or delete the application if there is no ACN.

Step-by-step explanation:

If a caller informs you that their phone died while completing an application and when they call back, their application is still "In Progress", there are several steps you can take:

1. If there is an Application Confirmation Number (ACN), you can re-launch the INTACT system, select cancel within INTACT, and then launch a new application.
2. You should not start another application to get credit and get the other person in trouble. This is unethical and could result in negative consequences for both parties.
3. If there is no ACN, you can delete the application.