Question

an automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business. a particular employee received a 10 percent bonus for suggesting that the company contact customers 24 hours after repairs to ensure customers are satisfied. what type of incentive would be the most appropriate in this scenario? question 55select one: a. gain-sharing plans b. merit-raise plans c. goal-sharing plans d. special-purpose plans

Answer 1

The most appropriate incentive in this scenario would be goal-sharing plans. Goal-sharing plans involve rewarding employees based on the achievement of specific goals or targets.

Step-by-step explanation:

The most appropriate incentive in this scenario would be goal-sharing plans. Goal-sharing plans involve rewarding employees based on the achievement of specific goals or targets. In this case, the employee received a bonus for suggesting a customer service initiative that aimed to ensure customer satisfaction and repeat business. By contacting customers 24 hours after repairs, the employee demonstrated creative customer service that could contribute to the company's goal of increasing customer retention and repeat business.