Question

In designing service systems, as you go from mail contact to phone contact to face to face total customization, which of the following is the most appropriate? a.Sales opportunity decreases while degree of customer or server contact decreases. b.None of the above c.Sales opportunity decreases while degree of customer or server contact increases. d.Sales opportunity increases while degree of customer or server contact increases. e.Sales opportunity increases while degree of customer or server contact decreases.

Answer 1

The most appropriate answer is d. Sales opportunity increases while degree of customer or server contact increases.

The most appropriate answer is d.Sales opportunity increases while degree of customer or server contact increases. This is because as the degree of customer or server contact increases, there are more opportunities for sales and personalized customization. Face to face interaction allows for a deeper understanding of customer needs and preferences, leading to better sales opportunities.