Question

When placing callers on hold, how often should the Medical Administrative Assistant check back to see if they want to continue to hold?

1) Every 15 seconds
2) Every 30 seconds
3) Every 1 minute
4) Every 2 minutes

Answer 1

A Medical Administrative Assistant should ideally check back with callers placed on hold every 30 to 60 seconds. This helps maintain good customer service and prevents frustration for the person on hold.

Step-by-step explanation:

When placing callers on hold, a Medical Administrative Assistant should check back every 30 to 60 seconds to see if the callers want to continue to hold. This is to ensure that callers are not waiting too long without being attended to, which can lead to frustration and a negative impression of the medical practice's customer service. While the exact time may vary depending on the office's policy, it is important to strike a balance between giving the person on the other end of the line enough time so that their hold is actually productive (time for the assistant to get the requested information or reach the desired party), and not so long that the caller feels forgotten.