The component of the computer is most likely the problem is option b: The operating system
Which component of the computer is most likely the problem?
The operating system (OS) is the most likely component of the computer that is causing the issue. The message that says the computer needs to be updated indicates that the computer's OS may be outdated and may not be compatible with the latest version of the cloud disk drive software.
So, Updating the OS should resolve the issue. Cloud-based disk drives often require that the computer's OS is up to date with the latest security patches. This is because out-of-date OSes can be vulnerable to security exploits that could allow attackers to access the cloud-based disk drive.