Question

A medical assistant is engaging in conversation with a patient who was recently terminated from the practice ,the patient has come to the office and is demanding an explanation, which actions should the assistant take?

Answer 1

When engaging with a terminated patient, a medical assistant should actively listen, provide a clear explanation, and involve the appropriate authorities if necessary.

Step-by-step explanation:

There are specific steps a medical assistant should follow to manage a terminated patient's situation professionally when they are speaking with them. The patient's complaints and frustrations should be actively listened to by the assistant in the first place. In addition to reducing stress, this helps reassure the patient that their worries are being taken seriously. The assistant should next provide a clear and impartial description of the circumstances, supporting it with any relevant evidence or details. It is imperative that you maintain composure and avoid being defensive or belligerent during this chat. If the patient continues to demand an explanation or becomes aggressive, the assistant should involve the appropriate authorities within the practice, such as a supervisor or office manager. These individuals can address the situation further and ensure that the patient is handled appropriately and safely.