Question

When communicating on the telephone with the patient, which of the following actions by the medical assistant demonstrates the use of appropriate technique for outgoing calls?

1) Speaking clearly and using appropriate language
2) Interrupting the patient while they are speaking
3) Using medical jargon that the patient may not understand
4) Avoiding active listening

Answer 1

The appropriate technique for outgoing calls when communicating with a patient on the telephone as a medical assistant includes speaking clearly and using appropriate language, avoiding interrupting the patient, and avoiding medical jargon.

Step-by-step explanation:

The appropriate technique for outgoing calls when communicating with a patient on the telephone as a medical assistant includes:

1. Speaking clearly and using appropriate language: This helps ensure that the patient can understand the information being provided and feel confident in the conversation.
2. Avoiding interrupting the patient: It is important to give the patient an opportunity to express their concerns and fully explain their situation.
3. Avoiding medical jargon: Using language that the patient may not understand can lead to confusion and possible misunderstandings.

By employing these techniques, the medical assistant can effectively communicate with patients over the phone, ensuring clarity and understanding.