Final answer:
In addressing a patient in denial about an advanced cancer diagnosis, a medical assistant should offer emotional support, educate about the diagnosis and treatments, refer to support groups, and collaborate on a care plan. These actions align with the understanding of the five stages of grief and the patient's current need for compassion and accurate information.
Step-by-step explanation:
If a patient has just learned that she has advanced breast cancer and believes it's just an infection stating 'I'm way too young to have cancer,' she may be exhibiting signs of the denial stage of grief. A medical assistant should understand the five stages of grief: denial, anger, bargaining, depression, and acceptance, as identified by Elizabeth Kübler-Ross. In this case, the medical assistant should:
- Provide emotional support and reassurance to the patient. Acknowledging the patient's feelings and providing a sympathetic ear is crucial.
- Educate the patient about the diagnosis and treatment options. Once the patient is ready to receive this information, it is important to provide clear and accessible information about the diagnosis and potential treatment paths.
- Refer the patient to a support group or counselor. External support can provide a shared experience and specialized coping strategies for dealing with their illness.
- Collaborate with the healthcare team to develop an individualized care plan for the patient, addressing both medical treatment and emotional support needs.
Hospice care aims to provide comfort and maintain the highest possible quality of life for as long as life remains, emphasizing symptom management, comfort, and support for the patient and their family.