Question

During a shampoo, some suds get into the client's eye, and she complains of burning and pain. You should?

1) Rinse the eye with lukewarm water
2) Rub the eye vigorously to remove the suds
3) Ignore the complaint and continue with the shampoo
4) Advise the client to wait until the shampoo is finished

Answer 1

Immediately rinse the client's eye with lukewarm water and do not rub the eye. Use alcohol-free products to minimize the risk of irritation, and ensure the water temperature is not extreme.

Step-by-step explanation:

If suds from a shampoo get into a client's eye and cause burning and pain, you should immediately rinse the eye with lukewarm water. It's crucial not to rub the eye, as this may cause further irritation or damage. Also, you should never ignore the client's complaint or advise them to wait until after the shampoo. Instead, gently flush the eye out with water to help alleviate discomfort and remove the irritant from the eye.

It is best practice to always use alcohol-free products and avoid any that are known to irritate the skin, such as harsh astringents or exfoliants. When rinsing the eye, make sure the water is neither too hot nor too cold to prevent additional discomfort.