Question

What is the best response when a resident complains about the long-term care facility?

1) Apologize for any inconvenience and address their concerns.
2) Ignore the complaint and hope it goes away.
3) Blame the resident for their dissatisfaction.
4) Tell the resident to find another facility if they are unhappy.

Answer 1

The best response to a resident complaining about a care facility is to apologize and address their concerns.

Step-by-step explanation:

The best response when a resident complains about the long-term care facility is to apologize for any inconvenience and address their concerns. It is important to acknowledge their dissatisfaction and show empathy. Ignoring the complaint or blaming the resident will only worsen the situation and damage the relationship between the resident and the facility. Instead, by taking responsibility and actively trying to resolve the issues, the facility can work towards improving the resident's experience.