Final answer:
The DMV in North Carolina has taken steps such as implementing online services, improving the appointment system, and implementing mobile units to expand and improve customer services.
Step-by-step explanation:
The DMV in North Carolina has taken several steps to expand and improve customer services. One key initiative is the implementation of online services, which allow customers to renew licenses, register vehicles, and complete other transactions online, reducing wait times and improving convenience. Additionally, the DMV has improved its appointment system, allowing customers to schedule appointments in advance and reducing wait times at service centers. Furthermore, the DMV has implemented mobile units to bring services to underserved areas of the state, making it easier for North Carolinians to access DMV services.