Final answer:
The guarantee made by Karla to the buyer falls under a subjective standard in a court, which focuses on the personal satisfaction of the buyer, not the reasonableness of Karla's judgment. A subjective standard when applied means the court looks to the buyer's personal opinion. Money-back guarantees are common in situations where customers cannot personally inspect the goods beforehand.
Step-by-step explanation:
When Karla says, "I guarantee you will be personally satisfied with this car," and includes this guarantee in the contract, she is providing an explicit reassurance about the quality of the car she is selling. In the context of guarantees and warranties, a subjective standard typically means that the satisfaction of the buyer is based on the buyer's personal feelings and opinions, rather than an objective, reasonable person standard. If a controversy arises regarding the guarantee, a subjective standard applied by the court means that the case will center around the personal satisfaction of the buyer, not whether Karla's judgment was reasonable. Thus, whether the buyer is personally satisfied with the car in question is the key point, rather than the reasonableness of Karla's claims or actions. This is particularly important for items bought without the customer seeing them firsthand, such as online purchases or mail-order catalogs, where a money-back guarantee is often used as a promise of quality to entice buyers.