Final answer:
Chan succeeded in a crucial aspect of business communication by practicing effective listening, remaining calm, being open to feedback, and focusing on problem-solving in a situation where an employee expressed dislike for a certain behavior. This approach fostered a positive working environment and exemplified professional conflict resolution practices.
Step-by-step explanation:
When Chan's subordinate expressed a concern by saying "There's something you do as a boss that I really don't like," instead of becoming defensive, Chan embraced the opportunity to engage in effective listening. By remaining calm and receptive, he allowed the conversation to be constructive. He demonstrated active listening by choosing his words thoughtfully and avoiding escalation, thus avoiding suggesting that he was right and the subordinate was wrong. This respectful approach and his openness to feedback aided in maintaining a positive working relationship.
Chan asked open-ended questions to better understand his employee's perspective and restated his subordinate's concerns to ensure clarity and show that he was fully engaged. This affirmed the employee and avoided misunderstandings. By focusing on solutions rather than blame, Chan made the meeting successful and modeled how to handle conflict and criticism professionally. Beyond the specific interaction, Chan's behavior reflects essential components of successful communication and conflict resolution within professional environments. Actively participating and demonstrating interest through clarification questions, being willing to receive and learn from criticism, and building credibility through consistent performance are all part of creating a harmonious and positive working environment.