101k views
5 votes
Sven directs a small team of managers. When he is conducting meetings, Amy frequently interrupts Sven and others. Sven finally warns Amy that if she does not stop interrupting, he will administer a punishment. At the next meeting, he notices that Amy interrupts less than half as much as she usually does. Sven does not want to go so far as to reward Amy, but he does want this behavior to continue. What step would best help him accomplish this?

User Artvolk
by
9.2k points

1 Answer

3 votes

Sven should use positive reinforcement to acknowledge Amy's improvement without directly rewarding it, creating a positive association with the desired behavior. He should also implement respectful communication strategies to maintain a professional meeting environment.

To encourage Amy to continue not interrupting during meetings, Sven should utilize positive reinforcement strategies. While he does not want to explicitly reward Amy, he can still acknowledge the improvement in her behavior. This can be as simple as a verbal acknowledgment of her effort to engage constructively during meetings or any additional, smaller gestures that indicate appreciation without being a direct reward. Positive reinforcement would be effective because it strengthens the likelihood of the desired behavior being repeated by associating it with a positive outcome.

Communication strategies such as choosing words carefully and listening to others are also important for maintaining a professional and respectful meeting environment. These methods not only prevent conflicts but also ensure that all team members, including Amy, feel heard and valued. Sven should remain consistent with these approaches, setting a standard of interpersonal respect and professional courtesy during team interactions.

User Anthony Aslangul
by
8.1k points