Question

Gabe, Soon-Yi, Farah, Edgar, and Vic are part of a team at Synergetics tasked with putting together a presentation about the company's proposed community outreach initiatives. Farah, the most senior member of the team, has been with the company for several years and has worked on several similar projects. Gabe is new to Synergetics, having been recruited from a competitor. Right away, Farah and Gabe clash. Farah feels that Gabe's ideas are too "out there," while Gabe feels that Farah is boring and unimaginative, content to go with the tried and true ways of doing things that have worked in the past. Over the course of the next week, the other three team members adopt different methods of handling the conflict, but Soon-Yi's approach is the one that has the most success. Based on what you know about conflict management, what did Soon-Yi do to reach the best possible resolution to this conflict?

Answer 1

Soon-Yi likely used open communication, a relational approach, and negotiation skills to effectively resolve the conflict between Farah and Gabe, focusing on shared goals and promoting team collaboration.

Step-by-step explanation:

Based on the provided case studies and knowledge of conflict management, it is likely that Soon-Yi employed several key strategies to resolve the conflict between Farah and Gabe effectively. To reach the best possible resolution, Soon-Yi may have facilitated open communication to allow both parties to feel heard and to understand each other's perspectives. Additionally, Soon-Yi could have encouraged a relational approach that focused on building trust and relationships, aligning team members' ideas, and promoting sustainability and collaboration.

Moreover, Soon-Yi might have used tactical negotiation skills to find common ground and foster a culture of dialogue among the team. By doing so, Soon-Yi would have supported the team in focusing on the shared goal of successful community outreach initiatives rather than personal differences. Ultimately, the combination of interpersonal skills, open dialogue, and focusing on the project's aims likely led to the success of Soon-Yi's approach in resolving the conflict.