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How should you speak to a client who has a hearing impediment?

User Ekalic
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Final answer:

To effectively communicate with a client who has a hearing impediment, speak slowly and clearly, use visual aids, and ensure to use respectful language that the client prefers. It's important to articulate well and use an inclusive approach that considers visual and auditory information. These strategies foster clear understanding and respect for the individual's needs.

Step-by-step explanation:

When speaking to a client who has a hearing impairment, it is important to speak slowly and clearly to ensure they can understand despite potential wi-fi delays or microphone malfunctions. Those with a hearing impairment often cannot hear higher frequencies, which makes understanding speech, especially from female voices, challenging without increased volume. However, simply increasing the volume isn't the sole solution since speech may still seem indistinct due to the lack of perception of these higher frequencies. Therefore, speaking at a moderate volume and making a conscious effort to articulate can help.



Considering visual representation like an infographic can be effective in ensuring the client comprehends the material covered. Moreover, tailoring communication to include methods that cater to both auditory and visual channels will create an inclusive environment. When working within community settings, it is crucial to use respectful language and prioritize the language preferences of the individuals with the lived experience.



Finally, when delivering speeches or presentations, reviewing your material to ensure natural cadence and tone is important. One should also make efforts to explain cultural context and build bridges to enhance understanding. Clear enunciation, avoiding jargon, and using terms that the client is comfortable with will contribute to more effective communication.

User Hardgraf
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