Final answer:
Watching customers complain about poor service is not an example of visual management, while kanban systems, area delineations, and pictorial work instructions are all effective visual management tools.Option A is the correct answer.
Step-by-step explanation:
All of the following are good examples of visual management EXCEPT:
- watching customers complain about poor service
- delineating where items should reside in the work environment when they are not in use
- using kanban systems to signal inventory replenishment
- presenting work steps through pictures
- illustrating normal and abnormal outcomes to a work step
The correct answer here is watching customers complain about poor service. This activity does not provide direct, actionable visual management. Instead, visual management refers to the use of visual aids or tools to manage work and communicate information effectively in the workplace. Examples of good visual management include kanban systems, clear work area delineations, visual illustrations of work steps, and clear depictions of normal and abnormal outcomes for work processes. These techniques help in improving productivity, accuracy, and overall efficiency in operations. Watching customers complain, although it can provide valuable feedback, does not constitute a visual management tool.
Visual management involves using visual aids to enhance workplace efficiency and communication. Examples include kanban systems, clear work area delineations, and visual depictions of work processes. These tools facilitate improved productivity and accuracy. However, watching customers complain about poor service does not align with visual management principles, as it lacks the direct visual aids or tools that typically characterize effective visual management practices in organizational settings.