Question

From a logistics perspective, what three things should be considered when providing post-sales customer service?

a) spare parts, returns, and price
b) product support, spare parts, and returns
c) returns, spare parts, and price
d) price, returns, and promotion

Answer 1

Considerations for post-sales customer service in logistics include product support, the availability of spare parts, and efficient returns management.

Step-by-step explanation:

From a logistics perspective, when providing post-sales customer service, three key things should be considered: product support, spare parts, and returns. Product support includes services such as troubleshooting, repair guidance, and maintaining a responsive customer service team. Stock of spare parts is necessary to replace faulty or worn-out components with ease, ensuring minimal downtime for the customer. Returns encompass managing the process whereby customers can send back products that they are dissatisfied with, which might involve a money-back guarantee as a pledge of quality to bolster consumer confidence, especially for purchases made online or through catalogs. Strategic firm location also impacts logistics as it can offer proximity advantages, such as a parts supplier being near an automobile factory for just-in-time deliveries.