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The objective of customer order entry is to

A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

User Ian Davis
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1 Answer

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NFinal answer:

The correct answer to the objective of customer order entry in supply chain management is option D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Step-by-step explanation:

The objective of customer order entry is an integral part of supply chain management and the sales process. Although all options mentioned attempt to outline the objectives within this process, they highlight different aspects of customer service and supply chain management.

Option A) discusses efficiently meeting customer needs on time and at low cost. Option B) refers to inventory and payment tracking which is not directly associated with order entry. Option C) suggests a sales-centric goal of converting inquiries to actual orders while option D) emphasizes the operational efficiency of the order entry process.

When considering the core objective of customer order entry, it essentially involves the accurate and efficient input and transmission of customer orders through the supply chain so they can be fulfilled appropriately. This means that option D) is the correct answer as it aligns directly with the fundamental premise of capturing and disseminating customer order information to fulfill the order efficiently. Ensuring that orders are quickly and accurately entered and communicated is central to maintaining operational excellence and customer satisfaction.

User Gold Pearl
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