Question

True or False: According to the First Call Resolution Policy, urgent care visits should be scheduled within 24 hours of a call.

-True
-False

Answer 1

According to the nurse's comment, the chance of a patient having the flu when they claim to is only about 4 percent. Therefore, urgent care visits do not need to be scheduled within 24 hours of a call.

Step-by-step explanation:

According to the information provided, the nurse mentioned that the chance of a patient actually having the flu when they claim to on the medical advice line is only about 4 percent. Based on this, it is False that urgent care visits should be scheduled within 24 hours of a call. Urgent care visits are typically for immediate medical attention and may involve conditions that require prompt treatment but are not life-threatening. It is important to prioritize patients according to the severity of their condition to ensure timely and appropriate care.