Final answer:
Resolution follow-up entails ensuring a customer's issue is satisfactorily resolved and does not recur. This concept is illustrated by the lunch-hour manager's effective solution to the confusing queue system at Gavi's Fast Food Restaurant, leading to increased efficiency and satisfaction.
Step-by-step explanation:
Verifying that the customer's incident has been resolved to the customer's satisfaction and that the problem has not recurred is an example of resolution follow-up. As demonstrated in the situation given, swift and effective customer complaint resolution is crucial for business success. When the lunch-hour manager faced customer complaints about the confusing payment line system, they took the responsibility to identify a solution by getting customer feedback and collaborating with service clerks.
By implementing floor markings to guide the customer line-ups, not only was the issue resolved but the result included no further complaints, reduced stress for the clerks, and an increase in daily customer service efficiency at Gavi's Fast Food Restaurant. This proactive approach exemplifies the importance of addressing customer concerns with practical actions and verifying that solutions improve the service experience.