Final answer:
Marketing is not a production support activity.
Step-by-step explanation:
Out of the given options, Marketing is not a production support activity.
Production support is a set of activities and processes that are crucial for maintaining and ensuring the smooth operation of a system, application, or product in a live environment. These activities aim to address issues, minimize downtime, and provide ongoing support to end-users. Here are some common components of production support activities:
Monitoring and Incident Management:
Continuous monitoring of systems and applications to identify potential issues or anomalies.
Immediate response to incidents or problems reported by users or detected through monitoring.
Troubleshooting and Issue Resolution:
Investigation and analysis of issues to identify root causes.
Implementation of corrective actions to resolve problems and restore normal operations.
Performance Tuning:
Monitoring and optimizing system performance to ensure efficient use of resources.
Implementing changes or configurations to enhance performance.
Patch Management:
Regularly applying patches, updates, and fixes to address security vulnerabilities and improve system stability.
Change Management:
Carefully planning and implementing changes to the production environment to minimize disruptions.
Documenting and communicating changes to relevant stakeholders.
Backup and Recovery:
Regularly backing up critical data and systems to prevent data loss.
Implementing and testing disaster recovery plans to ensure business continuity.
User Support:
Providing assistance and support to end-users who encounter issues or have questions about the system.
Offering training or documentation to help users navigate and use the system effectively.
Documentation:
Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
Security Management:
Implementing and monitoring security measures to protect against unauthorized access and data breaches.
Responding to security incidents and implementing security patches.
Communication:
Keeping stakeholders informed about system status, ongoing issues, and resolution timelines.
Collaborating with development teams for long-term solutions to recurring problems.
Effective production support is essential for ensuring the reliability, availability, and performance of systems and applications in a live environment. It involves a combination of proactive monitoring, quick incident response, and ongoing maintenance activities to meet service-level agreements and user expectations.
Therefore, the correct answer is b. Marketing.