Final answer:
The best way to issue a refund for merchandise purchased with an American Express card is to process the refund through the same payment method. Following the business's refund policies and procedures is important.
Step-by-step explanation:
When a customer requests a refund for returned merchandise that was purchased with an American Express card, the best way to issue the refund is to process it through the same payment method the customer used for the original purchase. In this case, the refund should be issued back to the American Express card.
This ensures that the customer receives the refund in a timely manner and it simplifies the refund process for both the customer and the business. Processing the refund through the original payment method also provides a clear record of the transaction, which can be important for accounting purposes.
When issuing the refund, it is important to follow the established refund policies and procedures of the business. This may include verifying the customer's identity, checking the condition of the returned merchandise, and issuing the refund in the correct amount.