Final answer:
A good listener should possess empathy, patience, and open-mindedness, but not selective hearing, which involves ignoring or not fully engaging with important aspects of the speaker's message.
Step-by-step explanation:
A good listener should possess all the following characteristics except c) Selective hearing. Effective listening involves being empathetic, patient, and open-minded. Empathy allows us to understand and share the feelings of others. Patience gives the speaker enough time to express themselves without feeling rushed. Open-mindedness enables us to consider different perspectives and ideas. In contrast, selective hearing implies intentionally ignoring or not fully engaging with information that may be important to the speaker's message or emotions. True listening requires absorbing the full message, including emotions and body language, without prematurely offering advice or inserting our own biases.