Question

A grievance brought by a staff nurse against the unit manager requires mediation. At the first mediation session, the staff nurse repeatedly calls the unit manager’s actions unfair, and the unit manager continues to reiterate the reasons for the actions. What would be the best course of action at this time?

A. Send the two disputants away to reach their own resolution.
B. Involve another staff nurse in the discussion for clarity issues.
C. Ask each party to examine their own motives and issues in the conflict.
D. Continue to listen as the parties repeat their thoughts and feelings about the conflict.

Answer 1

The best course of action would be to continue to listen as the parties repeat their thoughts and feelings about the conflict. This allows each party to express themselves and helps in the process of understanding each other's perspectives.

Step-by-step explanation:

The best course of action at this time would be to continue to listen as the parties repeat their thoughts and feelings about the conflict.

This allows each party to express themselves and helps in the process of understanding each other's perspectives. By giving each side the opportunity to be heard, it can create a sense of validation and help in finding common ground for resolution.

It is important to create a safe and respectful environment during the mediation session, allowing both the staff nurse and the unit manager to freely express their thoughts and feelings without interruption or judgment. This will enhance the effectiveness of the mediation process.