Final answer:
The appropriate next step when a unit manager and staff nurse cannot reach a resolution is to potentially arrange another meeting after a cooling-off period or to elevate the issue to the next level of management. If necessary, a neutral third-party may be brought in to mediate.
Step-by-step explanation:
When a unit manager and staff nurse cannot reach a resolution after a second negotiation session, it is important to approach the situation with care to prevent further escalation. Ideally, they should choose words carefully to not inflame the issue and focus on solving the problem, not placing blame. Here are some potential next steps:
- Arrange another meeting after a week to allow for a cooling-off period. This can provide the parties involved with time to reflect on the discussion and come back with a clearer perspective.
- If an informal approach hasn't worked, consider elevating the issue to a higher manager one level above the current one. Sometimes a fresh pair of eyes can help resolve the conflict.
- Encourage continuous dialogue, but only if it is constructive. Insisting on talking may not always lead to resolution and could exacerbate the situation if neither party is willing to compromise.
- If internal mechanisms are inadequate, looking into bringing in a neutral third-party might be the appropriate step. This can help facilitate a resolution in an unbiased manner.
Always keep in mind the importance of staying calm, listening, and asking open-ended questions to understand the other person's perspective. It is crucial not to back one side without fair consideration, as this could result in a breakdown of trust and collaboration within the team.