Final answer:
Yes, setting a guest's expectation of services is accomplished through clear communication about the services offered and any rules in place. By explicitly outlining what is provided and expected, a shared understanding is established, preventing potential issues stemming from mismatched expectations.
Step-by-step explanation:
It is indeed possible to help set a guest's expectation of services available. This is accomplished by providing clear communication regarding what services will be offered and any rules or guidelines that should be followed. For example, when hosting friends for dinner, it is expected that the host provides food and seating, while guests should respect the property and follow any rules the host sets, such as not letting the cat out.
A similar principle applies to businesses or social situations, where expectations should be made clear from the start to ensure a shared understanding and prevent any potential issues that could arise from mismatched expectations. Providing specifics beforehand, such as a checklist or an agenda, can help guests understand what to expect and prepare accordingly.