Question

You own and operate your own hamburger stand. One of your employees makes the hamburger patties, a second grills them, a third slaps them in buns, and a fourth sells them to customers. You are utilizing what management concept or theory?

Answer 1

The management concept used when operating your own hamburger stand with specialized employee roles is known as McDonaldization, which emphasizes efficiency, predictability, calculability, and control.

Step-by-step explanation:

In the scenario provided, where you own and operate your own hamburger stand and your employees perform specialized tasks in the service process, you are utilizing a management concept or theory known as McDonaldization. This concept, which refers to the principles of the fast food industry applying to other sectors, involves the establishment of a division of labor, which is a key element of efficiency. The idea is that each employee focuses on a specific task—one makes the patties, another grills them, a third prepares them in buns, and the fourth sells them to customers. This specialization increases efficiency and predictability, while the overall control of the process ensures calculability and standardization, much like the systems in place at McDonald's and other chain stores.