Question

You have an employee-of-the-year award in your insurance business for the man or woman who consistently has the best attitude and gives the best service to your customers, as measured by their compliments. Which approach to management is your award based on?

1) Autocratic management
2) Democratic management
3) Laissez-faire management
4) Transformational management

Answer 1

The insurance business's employee-of-the-year award is an example of a transformational management approach, as it aims to recognize and inspire exceptional performance and customer service. Option 4.

Step-by-step explanation:

The employee-of-the-year award in your insurance business, which is based on the best attitude and customer service as measured by customer compliments, reflects a transformational management approach.

Transformational management is characterized by leaders who are role models, inspirational, intellectually stimulating, and considerate.

They seek to motivate and empower employees to excel in their roles, often going beyond their self-interests for the good of the group, to inspire and foster an exceptional performance culture.

The award system recognizing outstanding performance and positive attitudes among employees aligns with this approach as it serves to inspire and encourage others within the organization to work towards common goals and to deliver excellent customer service.

Hence, the right answer is option 4.