Final answer:
Customer support and after-sales services are increasingly outsourced with countries like India offering substantial resources for technical product support. This trend is driven by the dual forces of globalization and advances in communication technologies, which have redefined markets and competition.
Step-by-step explanation:
Customer support and after-sales services are rapidly becoming a major selling point for technical products, especially in nations that are on the cutting edge of technology. With globalization and technological advances shaping markets, companies are increasingly outsourcing their customer service sectors to countries like India. This country has become a global hub for back-office services due to its abundant educated workforce proficient in English, positioned to manage the computer-related functions, as well as other service-related industries and online sales companies.
Technical support is an example of after-sales service that is vital for maintaining customer satisfaction and loyalty. The global assembly line model, as seen with companies like Apple, demonstrates how products can be designed in one country, have components made in others, assembled in further different locations, and then supported by tech support in countries like India, with its substantial contribution to information activity outsourcing.
This rise in the scale and scope of outsourcing reflects the two major shifts in market definitions - the improvement in communication technologies and globalization. The ability to order products and services from anywhere interacts with this trend, leading many companies to leverage international talent to remain competitive in the global market.