Final answer:
The first thing you should do if a shipment never arrives is contact the shipping company and provide them with the necessary details. Document all communication and evidence, and notify the recipient if necessary.
Step-by-step explanation:
If you find out that a shipment never arrived, the first thing you should do is contact the shipping company and provide them with the necessary details about the shipment. This includes the tracking number, date of shipment, and any other relevant information. They will be able to investigate the issue and provide you with updates on the status of the shipment.
It is also important to document all communication with the shipping company, as well as any evidence of the shipment, such as invoices or receipts. This will be useful if you need to file a claim or seek reimbursement for the lost or delayed shipment.
Additionally, it is a good idea to notify the intended recipient of the shipment about the issue, especially if it is time-sensitive or important. They may be able to take alternative measures to fulfill their needs or make other arrangements.