Final answer:
Filing an insurance claim on behalf of the shipper depends on the shipping contract and the parties involved. Usually, the carrier or logistics provider handles claims, but it can vary. Reviewing the contract and insurance policies is crucial to determine the correct filing party.
Step-by-step explanation:
Whether you should file an insurance claim on behalf of the shipper if there's a claim on a load depends on the terms of the contract between the parties involved. Generally, the party responsible for the logistics, often a shipping or logistics provider, will handle this process. However, the exact responsibilities can vary depending on the terms agreed upon in the bill of lading or other transport documents. If the carrier is at fault for the damage, their insurance should handle the claim process, but if the issue resides in the shipping instructions provided by the shipper, then the shipper may need to file the claim.
It's crucial to review the shipping contract and insurance policies to determine the correct procedure. This usually includes identifying who is responsible for filing a claim, which can be the shipper, the carrier, or a third-party logistics provider. Communication between all parties is key to ensure that claims are handled promptly and according to the specified terms