Question

Your feelings about yourself will affect the way you deal with the customer.

1.True
2.False

Answer 1

Your feelings about yourself do not solely affect the way you deal with customers. Other factors also play a role. It is important to reflect on and manage strong emotions to provide excellent customer service.

Step-by-step explanation:

Your feelings about yourself will affect the way you deal with the customer. False.

Your personal sense of self does play a role in your interactions, but it is not the sole factor influencing how you deal with customers. Other factors such as training, communication skills, and problem-solving abilities also impact your customer interactions.

To respond to strong emotions, it is important to use metacognition to reflect on the source of those emotions and attempt to manage them. This can help you maintain professionalism and provide excellent customer service.