Question

Think Critically #2

For each of the following closed questions, write an open-ended question that would obtain more information from a customer. Begin with Who, What, When, Where, Which, Why or how.
A.) Were you satisfied with the services you received?
B.) May I help you with anything else today?
C.) Do you receive the software's error message often?

Answer 1

By reframing closed questions into open-ended ones, we can elicit more informative and nuanced answers from customers, ultimately leading to better insights and service improvements.

Step-by-step explanation:

Turning closed questions into open-ended questions can provide a deeper understanding of a customer's experience and needs. Here are examples of how one might reframe the closed questions provided into open-ended questions:

What aspects of the services you received did you find most satisfying or in need of improvement?"

In response to question B, "May I help you with anything else today?", an open-ended question could be, "How else can I assist you with your needs today, or is there something specific you're looking for?"For question C, "Do you receive the software's error message often?", a more informative open-ended question would be, "How often and under what circumstances do you encounter the software's error message?"

These rephrased queries encourage detailed responses that can reveal valuable customer insights and lead to improved service solutions.