Final answer:
A single bagger might apologize and offer a replacement, ask the customer to bring the bug and drink for investigation, explain how bugs can get into packaged drinks, or offer a refund for the purchase of the drink if necessary.
Step-by-step explanation:
If a customer calls to complain about finding a bug in her soft drink, a single bagger might respond in several ways:
- Apologize to the customer and offer a replacement drink: This shows empathy towards the customer's issue and provides a solution to make up for the inconvenience.
- Ask the customer to bring the bug and the drink to the store for investigation: This allows the bagger to gather evidence to address the problem and take appropriate action.
- Explain that bugs can sometimes get into packaged drinks during the manufacturing process: This provides the customer with an explanation of how the issue may have occurred and offers reassurance that it is not a common occurrence.
- Offer a refund to the customer for the purchase of the soft drink: If the customer is unhappy with the solutions provided and wants a refund, this is an option to consider.
Ultimately, the bagger should strive to resolve the issue to the customer's satisfaction while adhering to store policies and providing excellent customer service.