Final answer:
It is true that poor customer service can lead to lost revenue for a company. Good customer service is essential for retaining customers, maintaining profits and revenue, and ensuring job security and satisfaction for employees.
Step-by-step explanation:
The statement that employees should care about customer service because poor customer service translates to lost revenue is true. Exceptional customer service can lead to positive feedback from supervisors, job satisfaction, and career opportunities. Moreover, in a highly competitive market, businesses providing better or less expensive products can increase their profits, and as a result, their employees tend to have more income. On the other hand, if a business fails to maintain high standards of customer service, it could lose customers to competitors, resulting in lost revenue, reduced profits, and potentially jobs.
Furthermore, in a digital era where people rely on devices in business settings, technical issues with phones or computers can also impact customer service and revenue. It is in the company's and the employees' best interests to understand that maintaining excellent customer service is crucial for the sustainability and growth of the business, and consequently their own professional growth and income stability.