Final answer:
To avoid a harsh or impersonal tone in email or chat communication, use polite language, appropriate tone and language, and ensure correct grammar and spelling. Avoid all caps and sarcasm to maintain professionalism and respect.
Step-by-step explanation:
To avoid a harsh or impersonal tone in email or chat, three key elements are essential. First, utilizing polite language sets a respectful tone. This includes proper greetings and sign-offs, along with courteous phrases. Second, the use of an appropriate tone and language that matches the context of your conversation ensures that your message is well-received. Finally, ensuring that your emails are free of spelling and grammatical errors demonstrates professionalism and respect for the recipient.
It is advisable to avoid certain practices in professional communication. Using ALL CAPS is discouraged because it can appear as though you are yelling, while sarcasm and jokes may not translate well in written form and could be misinterpreted. Careful proofreading and consideration of your audience contribute greatly to the clarity and effectiveness of your correspondence.Three elements that can help you avoid a harsh or impersonal tone in email or chat are:Using polite language: Being courteous and respectful in your choice of words can ensure a friendly tone in your communication.Using appropriate tone and language: Tailoring your tone and language to suit the context and audience will help convey your message in a considerate mannerAvoiding the use of sarcasm: Sarcasm can easily be misunderstood in written communication, so it's best to avoid it to maintain a positive tone.