Question

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.

1) True
2) False

Answer 1

To listen to a customer completely, you should focus on what the customer is saying and not what you plan to say in response.

Step-by-step explanation:

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response. This means actively paying attention to the customer's words, emotions, and body language. It is important to avoid interrupting, judging, or formulating your own response while the customer is speaking. Listening attentively demonstrates empathy and helps build rapport with the customer.