Final answer:
To do more than the customer expects, a Picture Framer owner can provide high-quality and professional delivery, follow-up with the business manager for satisfaction, offer future service discounts, ensure excellent customer service with proactive communication, and ask for feedback to improve service.
Step-by-step explanation:
As the owner of The Picture Framer who has just finished framing several pictures for a new office building, to do more than the customer expects, one might consider a number of actions. First, ensure a professional and high-quality delivery of the finished frames, considering extra care in packaging to prevent damage. Go beyond the standard service by following up with the business manager after delivery to ensure satisfaction with the products. You could also offer a discount or value-added service on their next order to encourage repeat business and show appreciation for their patronage.
Remaining willing to go above and beyond when possible and demonstrating a commitment to excellent customer service are pivotal. Providing proactive communication, such as regular updates during the framing process, can greatly enhance customer experience. Additional gestures, like including care instructions for the frames or a handwritten thank-you note, can leave a lasting positive impression.
Finally, consider asking for feedback on the frames and installation process, and be open to respond professionally. This demonstrates earnestness in maintaining high service standards and improving based on the business manager's needs and preferences, thus fostering a strong and lasting business relationship.