Question

The _____ is the technology that automatically places outgoing calls and delivers incoming calls to the next available service representative in a call center.

1) online information fulfillment system
2) intelligent call-back technology
3) predictive dialing system
4) Internet call-back technology

Answer 1

The predictive dialing system is the technology that manages outgoing and incoming calls in call centers, optimizing efficiency and aligning with advancements in phone and communication technologies.The correct option is 3).

Step-by-step explanation:

The technology that automatically places outgoing calls and delivers incoming calls to the next available service representative in a call center is known as the predictive dialing system. The technology that automatically places outgoing calls and delivers incoming calls to the next available service representative in a call center is the predictive dialing system.This system efficiently manages the call flow to ensure that representatives are kept busy with a minimized waiting time between conversations. The technology relies on algorithms to predict the ideal time to dial out and the availability of agents, aligning with the advancements in phone technology that supports improved communication and data transmission.

The technology that automatically places outgoing calls and delivers incoming calls to the next available service representative in a call center is the predictive dialing system.