Final answer:
Mediated communication, such as texting or emailing, makes it difficult to convey and understand emotions, which can lead to a decrease in empathy. Nonverbal cues that help express empathy, such as tone of voice and facial expressions, are absent in mediated communication.
Step-by-step explanation:
When using mediated communication, such as texting or emailing, it can be difficult to convey emotions and intentions effectively compared to face-to-face communication. In face-to-face communication, we can use nonverbal cues such as tone of voice and facial expressions to express empathy. However, these cues are absent in mediated communication, making it harder to understand and feel empathy.
For example, when someone tells a joke in person, we can easily understand that they are joking based on their tone of voice and facial expression. But in a text message, the same joke may be misunderstood or not interpreted as intended, leading to a lack of empathy.
Additionally, mediated communication often lacks personal connection and intimacy, which can diminish feelings of empathy. Without the physical presence of the person we are communicating with, it can be challenging to fully understand their emotions and experiences.