Final answer:
Carla's goals of providing online training tools for employee development align with the Learning and Growth perspective of a strategy map, focusing on enhancing employee capabilities and satisfaction to support strategic objectives.
Step-by-step explanation:
In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. The goals associated with this initiative fall within the Learning and Growth category of a strategy map. This category typically focuses on enhancing the capabilities and satisfaction of employees, which are crucial for achieving the overall strategic goals of an organization.
To effectively promote employee development, it is essential to invest in training, as it plays an important role in the success and performance of a business. Structured training programs provide employees with essential information about the company, as well as the specific knowledge and skills needed for their roles. By implementing online training tools, Carla aims to support her employees in developing job-specific competencies and understanding organizational culture and protocols, which align with the learning and growth perspective of the balanced scorecard framework.