Final answer:
Henry Mintzberg categorized 10 management roles into three general roles: Interpersonal, Informational, and Decisional. These roles encompass a manager's responsibilities ranging from interaction with others to information processing and decision making, and managers must navigate challenges like work overload, conflict, and role ambiguity.
Step-by-step explanation:
According to Henry Mintzberg, an esteemed academic and author on business and management, there are 10 management roles that are categorized under three general roles. These 10 roles further explain the complexities and various responsibilities of a managerial position.
The Three General Roles:
- Interpersonal Roles
- Informational Roles
- Decisional Roles
Interpersonal roles pertain to how managers interact with others, which includes being a figurehead, leader, and liaison. Informational roles revolve around processing information, encompassing the roles of monitor, disseminator, and spokesperson. Decisional roles focus on decision-making and consist of roles such as entrepreneur, disturbance handler, resource allocator, and negotiator.
These roles highlight how managers must balance hierarchical responsibilities within an organization while addressing both large-scale issues and detailed aspects of their work. Managers can experience challenges such as work overload, conflict, and ambiguity in their roles, along with maintaining effective work relationships. It is important for managers to understand their work style, be transparent with their teams, and ensure proper task division to ensure smooth operation of businesses like restaurants which divide tasks among various types of jobs.