Final answer:
To form a positive impression before interacting with customers, one should smile and greet them warmly. Proper eye contact, open and confident body language, and a friendly demeanor are essential. Avoiding negative behaviors such as ignoring, avoiding eye contact, or aggressive communication is equally important. Option 1 is correct answer.
Step-by-step explanation:
A good way to help a customer form a good impression about you even BEFORE you interact with them is to smile and greet them warmly. This question relates to best practices in business communication and customer service. When meeting a new customer or client, it's crucial to display confident and welcoming nonverbal cues.
Smiling and providing a warm greeting not only conveys friendliness but also professionalism and an openness to engage. In contrast, ignoring them, avoiding eye contact, or speaking loudly and aggressively would likely result in a negative impression.
Eye contact demonstrates engagement, and maintaining proper body positioning and facial expressions contributes to a positive interaction. During conversations, it's beneficial to monitor your body language, avoid crossing arms or fidgeting, and remain aware of the nonverbal cues of the person you're speaking to. Arriving early, being prepared with materials like your resume, and demonstrating respect and politeness to everyone enhance the perception of competence and consideration.
On the first day in a new environment, such as a job, it's important to be friendly and open to everyone while observing their reactions and behaviors. Conveying warmth during introductions helps make good first impressions, which are significant in establishing rapport. If the interaction is online, focus on maintaining eye contact with the camera, present good posture, speak slowly and clearly, and avoid using informal 'text spelling' or capital letters in written communications.