Final answer:
Customers denied boarding on an airline must receive a copy of the airline's Contract of Carriage. The document is critical to understanding compensation and rebooking rights in circumstances of denied boarding. Kent v. Dulles pertains to passport rights, contributing to the legal framework around travel documents.
Step-by-step explanation:
Each customer who is denied boarding voluntarily or involuntarily must be provided with a copy of the airline's “Contract of Carriage.” This document outlines the rights and responsibilities of both the airline and passengers. It includes information about the airline's policies on denied boarding compensation, rebooking, and other related matters. When discussing incidents such as passengers being asked to give up seats, the topic often relates to transit law, where practices such as the ones that required African Americans to give up their seats to white passengers on buses are an important historical context but differ from modern airline regulations.
The case of Kent v. Dulles is significant as it dealt with the rights of citizens related to passport issuance, defining legal standards around travel documents and due process, which indirectly affects the air travel industry.In the United States, each customer who is denied boarding voluntarily and involuntarily must be provided a copy of the Statement of Denied Boarding Compensation by the airline. This statement outlines the compensation offered to the customer for being involuntarily denied boarding, such as a monetary refund, a voucher for future travel, or alternate transportation arrangements.