Question

To ensure the success of an organization's customer service, a service professional should do which of the following?

1) Provide prompt and efficient assistance to customers
2) Listen actively to customer concerns and address them appropriately
3) Maintain a positive and friendly attitude towards customers
4) All of the above

Answer 1

To ensure the success of an organization's customer service, a service professional should provide prompt and efficient assistance, listen actively to customer concerns, and maintain a positive and friendly attitude.

Step-by-step explanation:

To ensure the success of an organization's customer service, a service professional should do all of the following:

1. Provide prompt and efficient assistance to customers: This means responding quickly to customer inquiries or issues and resolving them efficiently.
2. Listen actively to customer concerns and address them appropriately: Communication is key in customer service, so it's important to listen attentively to customers and provide appropriate solutions or assistance.
3. Maintain a positive and friendly attitude towards customers: A positive attitude can go a long way in ensuring customer satisfaction and building good relationships.