Question

A customer is looking for an item that is out of stock. How can the sales associate BEST assist that customer?

1) Offer a similar alternative product
2) Check if the item can be ordered and provide an estimated delivery date
3) Suggest other stores where the item might be available
4) Take the customer's contact information and notify them when the item is back in stock

Answer 1

A sales associate can assist a customer looking for an out-of-stock item by offering a similar alternative product, checking if the item can be ordered, suggesting other stores, and taking the customer's contact information for future notifications.

Step-by-step explanation:

In order to assist a customer who is looking for an item that is out of stock, a sales associate can employ the following strategies:

1. Offer a similar alternative product: The sales associate can suggest a product that is similar in features or functionality to the item the customer is looking for.
2. Check if the item can be ordered and provide an estimated delivery date: The sales associate can check if the item can be ordered from the supplier and inform the customer about the estimated delivery date.
3. Suggest other stores where the item might be available: The sales associate can recommend other stores or online platforms where the customer might be able to find the desired item.
4. Take the customer's contact information and notify them when the item is back in stock: The sales associate can request the customer's contact information and inform them as soon as the item becomes available again.