Final answer:
The statement that a service provider should ask closed-end questions when dealing with an indecisive customer is false. Open-ended questions help understand and guide the customer better by prompting more detailed responses.
Step-by-step explanation:
When dealing with an indecisive customer, a service provider should not simply ask closed-ended questions. The statement "When dealing with an indecisive customer, a service provider should ask closed-end questions" is false. Closed-ended questions, which invite a simple yes or no answer, may not provide the necessary information to guide a customer towards a decision. Instead, it's often more effective to ask open-ended questions that encourage customers to express their needs, preferences, and concerns. By doing so, service providers can gain better insights into what the customer is looking for and provide recommendations that are more likely to satisfy the customer's indecision.
Open-ended questions allow customers to provide more detailed responses and can help guide them through a decision-making process. These questions often begin with words like 'how,' 'what,' or 'why,' prompting more comprehensive explanations. Service providers should aim to create a dialogue that makes customers feel heard, understood, and supported, which ultimately fosters a better service experience and aids in resolving their indecisiveness.